Shipping & Return


Shipping & Returns


Delivery Conditions

The products chosen by the Purchaser will be delivered to him by Czech Post Services (Air Mail).

The merchandise is transported on the risk of the Purchaser. The Contractor does everything to deliver the merchandise to the Purchaser in perfect condition, however the Contractor cannot be held liable for damages occurred during transport.Products may be delivered in installments due to large dimensions. In that case the Contractor will contact the Purchaser by e-mail to let him know about it. Shipping costs will be added to each shipment.Any complaint (damage, delay etc.) about transport have to be passed immediately to the shipping company and to the Contractor.Return Policy

If the Purchaser faces a problem with sent products, he can return his order (or its part) to the Contractor within 14 Day after receiving the merchandise (the Purchaser has to send us a written reason of return and a copy of receipt from local Post Office by e-mail ). No product will be replaced or reimbursed by the Contractor after this period.

Return Policy Rules

Damaged on Arrival (DOA)

The DOA-procedure gives the Purchaser the right to receive a new product within a reasonable refurbished period. The Contractor cannot be held responsible for any delay in the DOA procedure. The damaged products will be wrapped up and returned, as new, to the Contractor, at the latest 24 hours after receiving the merchandise. The return-shipping-cost, is a cost for the Purchaser and the Contractor will not reimburse any return-shipping-costs. The Contractor will send to the Purchaser a new product as soon as he will receive the damaged one back. The Purchaser will also notify the Contractor by e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) about that.